Terms of Use & Service Agreement

1. Contractual Relationship

These Terms of Use ("Terms") constitute a legally binding agreement between you (whether as a Passenger, Delivery Sender, or independent Driver/Courier Partner) and Nisr Fast Transport and Delivery Service, operating under the trade name Nisr Ride ("Nisr Ride," "Company," "we," "us," or "our"), having its principal office at Dengesat Building, 2nd Floor, Office No. 17, Butajira, Central Ethiopia Regional State, Ethiopia.

By downloading, installing, registering for, or using the Nisr Ride Passenger App, the Nisr Ride Driver App, our websites, or our call-center dispatch services (+251 929 983 070 / +251 929 983 090), you expressly agree to be bound by these Terms. If you do not agree to every provision of these Terms, you may not access or use the Platform.

2. Nature of the Nisr Ride Platform (Crucial Liability Notice)

PLEASE READ THIS SECTION CAREFULLY:

Technology Intermediary Status: Nisr Ride provides a digital technology platform that enables users seeking passenger transportation or package delivery services ("Passengers" or "Senders") to connect with independent third-party transportation and courier providers ("Drivers" or "Courier Partners").

No Employment Relationship with Drivers: Drivers and Courier Partners are independent third-party contractors and are not employees, agents, joint venturers, or legal representatives of Nisr Fast Transport and Delivery Service.

Passenger–Driver Contract: Unless explicitly stated otherwise in a separate written corporate agreement, the actual contract for passenger transport or goods delivery is formed directly between the Passenger/Sender and the Driver/Courier Partner. Nisr Ride is not a party to that transport contract and is not responsible for the acts, omissions, negligence, or vehicle condition of any independent Driver or Passenger.

3. Eligibility & Account Security

You must be at least eighteen (18) years of age and possess the legal capacity to enter into binding contracts under Ethiopian law to create a Nisr Ride account.

You are solely responsible for maintaining the confidentiality of your account credentials and SMS One-Time Passwords (OTPs). You may not share, transfer, or lease your Passenger or Driver account to any third party.

4. Booking Rides, Fares & Payment Terms

Fare Estimates & Final Fares: When you request a ride or delivery, the Passenger App displays an upfront fare estimate or applies a base fare plus distance (per kilometer) and duration (per minute) rate. Final fares may adjust if you change your destination, request intermediate stops, take a materially longer route, or incur waiting time charges.

Surge / Dynamic Pricing: During periods of high demand, adverse weather, or limited driver availability, dynamic multipliers may apply. Any applicable rates are communicated in the App before you confirm your booking.

Payment Obligation: Upon completion of a ride or delivery, you agree to pay the full fare displayed in the Driver/Passenger App in Ethiopian Birr (ETB) via Cash, direct electronic transfer to the Driver (e.g., Telebirr, CBE Birr), in-app Wallet balance, or integrated payment gateways.

Cancellations & No-Show Fees: You may cancel a ride request free of charge before a Driver has traveled a substantial distance toward your pickup point. If you cancel after the grace period or fail to appear at the pickup location within the designated waiting window, Nisr Ride reserves the right to charge a Cancellation / No-Show Fee or restrict your account privileges.

Promo Codes & Wallet Credits: Promotional discounts, referral bonuses, and loyalty rewards have no cash value, are non-transferable, may not be redeemed for cash, and may be revoked at any time if we detect duplicate accounts, self-referrals, or fraudulent activity.

5. Passenger Code of Conduct & Prohibited Actions

While using Nisr Ride, Passengers agree not to:

• Transport unaccompanied minors under the age of 18;
• Carry open alcohol containers, illegal narcotics, weapons, explosives, or hazardous materials;
• Smoke, vape, chew khat, or soil/damage the interior or exterior of the Driver’s vehicle (Passengers are financially liable for cleaning or repair costs resulting from intentional or negligent vehicle damage);
• Demand that a Driver exceed speed limits, violate Ethiopian traffic laws, or carry more passengers than the vehicle’s legal seating capacity;
• Harass, threaten, abuse, or discriminate against any Driver or support staff member.

6. Package & Courier Delivery Rules (Nisr Delivery)

If you use Nisr Ride to send packages, documents, food, or goods:

Prohibited Items: You strictly warrant that your package does not contain cash, negotiable instruments, precious jewelry/gold, firearms, ammunition, illegal drugs, contraband, flammable/hazardous chemicals, live animals, human remains, or any item prohibited under Ethiopian law.

Packaging & Inspection: You are solely responsible for securely packaging items to withstand normal road transport. Drivers reserve the right to visually inspect open packages or refuse any parcel that appears suspicious, overweight, improperly packaged, or unlawful.

Undeliverable Packages: If the recipient is unreachable at the drop-off location after a reasonable waiting period, the Driver will contact you to return the item at your expense (return trip fare applies).

Limitation on Parcel Loss/Damage: Unless you have purchased supplemental cargo insurance (if offered), the maximum liability of the Driver or Nisr Ride for lost or damaged parcels during transit shall not exceed the delivery fee paid for that specific order or 1,000 ETB, whichever is lower.

7. Independent Contractor Relationship & Onboarding Requirements

Independent Status: By registering on the Nisr Ride Driver App, you acknowledge and agree that you are an independent business operator providing transport or delivery services at your own schedule and discretion. You have no authority to bind Nisr Ride contractually.

Mandatory Compliance & Documentation: To maintain an active Driver/Courier account, you must continuously hold and keep valid at your own expense:

• A valid Ethiopian Driver’s License appropriate for your vehicle class;
• Valid Vehicle Registration (Libre) and annual technical inspection (Bolo);
• Valid motor vehicle insurance covering third-party liability, passengers, and commercial/ride-hailing use as required by Ethiopian law;
• A valid Taxpayer Identification Number (TIN) and any regional or municipal transport permits required in Butajira, Central Ethiopia, or your operating zone.

Immediate Notification: You must notify Nisr Ride immediately if your driver's license, vehicle registration, or insurance is suspended, expired, or revoked.

8. Driver Obligations, Safety & Service Standards

As a Driver or Courier Partner on the Nisr Ride Platform, you agree to:

• Use Only the Registered Vehicle: Never perform a trip or delivery using a vehicle or license plate different from the one verified on your Nisr Ride Driver profile, and never allow an unregistered person to drive under your account.
• Zero Tolerance for Intoxication: Never operate your vehicle while under the influence of alcohol, khat, narcotics, or any substance that impairs driving ability. Violation of this rule results in immediate, permanent deactivation.
• Fare Integrity: Charge Passengers strictly the exact fare calculated by the Nisr Ride App. Demanding off-app cash surcharges, manipulating routes to inflate fares, or using GPS-spoofing software is strictly prohibited.
• Vehicle Maintenance: Keep your vehicle clean, mechanically safe, odor-free, and equipped with functioning seatbelts, brakes, tires, and lights at all times.

9. Service Commissions, Driver Wallet & Taxes

Platform Service Fee (Commission): In consideration for Nisr Ride’s technology platform, lead generation, dispatch algorithms, and support services, you agree to pay Nisr Ride a service commission calculated as a percentage of each completed trip/delivery fare (or a fixed subscription/dispatch fee, as communicated in the Driver App).

Driver Pre-Paid Wallet / Balance: Where Passengers pay you directly in cash or direct mobile transfer, Nisr Ride’s commission is automatically deducted from your pre-funded in-app Driver Wallet balance. If your Driver Wallet balance falls below the minimum threshold displayed in the App, your ability to receive new ride/delivery dispatches will be paused until you top up your balance.

VAT on Top-Ups: Value-added tax (VAT) on Nisr Ride’s services is deducted from each Driver Wallet top-up at the rate in force when the top-up is made, and the credit added to your wallet is the amount paid less that VAT, as shown in the App.

Tax Responsibility: Apart from the VAT Nisr Ride deducts on its own services, as an independent contractor you are solely responsible for declaring and paying all personal income taxes, turnover taxes (TOT), value-added taxes (VAT), and social security contributions required of you under the tax laws of the Federal Democratic Republic of Ethiopia and the Central Ethiopia Regional State.

10. Suspension & Deactivation of Driver Accounts

Nisr Ride reserves the right to temporarily suspend or permanently deactivate your Driver App access immediately if:

• Your average Passenger rating falls below the minimum quality standard established for your city;
• You engage in excessive trip cancellations after accepting dispatches or attempt to solicit off-platform rides;
• We receive a credible report of reckless driving, safety violations, harassment, theft, or fare overcharging; or
• Any of your required KYC, vehicle, or insurance documents expire or are found to be falsified.

11. Disclaimer of Warranties & Limitation of Liability

"AS IS" Provision: The Nisr Ride Platform and Apps are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. We do not warrant that the Apps will be uninterrupted, error-free, or free of network latency, nor do we guarantee that a Driver or Passenger will always be available at a requested time or location.

Exclusion of Indirect Damages: To the fullest extent permitted by Ethiopian law, Nisr Fast Transport and Delivery Service, its owners, managers, and employees shall not be liable for any indirect, incidental, special, punitive, or consequential damages, lost profits, personal injury, property damage, or lost items arising out of or connected with any ride, delivery, or interaction between Passengers and Drivers.

Lost & Found Items: Passengers are responsible for checking the vehicle for personal belongings before exiting. While Nisr Ride Customer Support (+251 929 983 070) will make reasonable efforts to help connect you with the Driver to recover left-behind items, Nisr Ride is not liable for any lost, stolen, or unattended items left in a vehicle.

Maximum Liability Cap: In no event shall Nisr Fast Transport and Delivery Service’s total aggregate liability to any user for any claim arising out of these Terms exceed the total amount of service fees paid by (or attributable to) that user to Nisr Ride during the three (3) months immediately preceding the event giving rise to the claim, or 2,000 ETB, whichever is less.

12. Indemnification

You agree to defend, indemnify, and hold harmless Nisr Fast Transport and Delivery Service, its officers, employees, and agents from and against any and all claims, damages, traffic fines, third-party liabilities, losses, and legal expenses arising out of:

• Your breach of these Terms;
• Your violation of any applicable Ethiopian law or the rights of any third party (including other motorists, pedestrians, Passengers, or Drivers); or
• Any accident, vehicle damage, or shipment of prohibited goods caused by your negligence or misconduct.

13. Governing Law & Dispute Resolution

Governing Law: These Terms and any dispute arising out of or in connection with the Nisr Ride Platform shall be governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia.

Amicable Settlement: In the event of any dispute, claim, or controversy, the parties agree to first attempt to resolve the matter amicably by contacting Nisr Ride Customer Support within fifteen (15) days of the incident.

Jurisdiction: If a dispute cannot be resolved amicably within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of Ethiopia having jurisdiction over Butajira / Central Ethiopia Regional State (or Addis Ababa, where federal jurisdiction applies).

14. Contact Information

For questions, complaints, lost-item reports, or legal notices regarding these Terms or our Privacy Policy, please contact us at:

Company Name

Nisr Fast Transport and Delivery Service (Nisr Ride)

Physical Address

Dengesat Building, 2nd Floor, Office No. 17, Butajira, Central Ethiopia, Ethiopia

Telephone / Dispatch Support

+251 929 983 070 / +251 929 983 090

Email

support@acsaxis.com