Privacy Policy

1. Introduction and Data Controller Identity

Welcome to Nisr Ride. This Privacy Policy explains how Nisr Fast Transport and Delivery Service ("Nisr Ride," "we," "us," or "our") collects, uses, processes, stores, and protects your personal data when you access or use the Nisr Ride Passenger Mobile Application, the Nisr Ride Driver/Partner Mobile Application, our websites, call-center dispatch services, and related transport and delivery services (collectively, the "Platform" or "Services").

For the purposes of the Personal Data Protection Proclamation No. 1321/2024 of the Federal Democratic Republic of Ethiopia and other applicable data protection laws, the Data Controller is:

Legal Entity Name

Nisr Fast Transport and Delivery Service

Brand Name

Nisr Ride

Principal Office Address

Dengesat Building, 2nd Floor, Office No. 17, Butajira, Central Ethiopia Regional State, Ethiopia

Customer & Privacy Support Telephone

+251 929 983 070 / +251 929 983 090

Email Address

support@acsaxis.com

By registering for an account, accessing, or using the Nisr Ride Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Legal Basis for Processing Personal Data

In accordance with Proclamation No. 1321/2024, we only collect and process your personal data where we have a lawful basis to do so, including:

• Performance of a Contract: To facilitate ride-hailing bookings, package/delivery dispatch, navigation, fare calculation, and payment processing between Passengers and Driver/Delivery Partners.
• Explicit Consent: Where you grant specific permissions on your mobile device (such as Foreground/Background Location, Contacts, Camera, or Push Notifications). You may withdraw your consent at any time via your device settings or by contacting us.
• Compliance with Legal Obligations: To comply with Ethiopian transport authority regulations, tax laws (Ministry of Revenues), law enforcement requests, and national road safety directives.
• Vital Interests and Public Safety: To respond to emergencies, SOS alerts, traffic accidents, or threats to the physical safety of Passengers, Drivers, or the public.
• Legitimate Interests: To prevent fraud, secure our IT infrastructure, resolve disputes, optimize routing algorithms, and improve service quality.

3. Information We Collect from Passengers & Senders

When you use the Nisr Ride Passenger App or book via our call center, we collect the following categories of data:

A. Account & Identity Information

Full name, mobile phone number (verified via SMS OTP), email address (optional), profile photograph (optional), and preferred language (e.g., Amharic, English).

B. Precise Location Data (Foreground & Background)

How We Collect It: We collect precise location data via GPS, Wi-Fi, and mobile network triangulation.

When We Collect It: Location data is collected when the Nisr Ride Passenger App is running in the foreground (app open and visible on screen) and, where permitted by your device settings, in the background while an active ride or delivery is in progress, from the moment you request a trip/delivery until its completion.

Why We Need It: To identify your pickup location, match you with the nearest available Driver, display real-time trip progress, calculate accurate distance/time fares, and power emergency safety features.

C. Trip, Delivery & Transaction Data

Pickup and drop-off addresses, route taken, distance traveled, trip duration, fare breakdown, promo codes or mileage rewards used, and trip ratings/reviews.

For Delivery Services: Recipient’s name, delivery address, contact phone number, and package description declared by the sender. By providing a third-party recipient's phone number, you confirm you have obtained their consent to share their contact details for delivery fulfillment.

D. Payment & Wallet Information

Payment method selection (Cash, Telebirr, CBE Birr, bank transfer, or integrated third-party payment gateways), transaction reference numbers, and in-app wallet balance or loyalty points. We do not store full bank account credentials or mobile money PINs on our servers.

E. Device, Communications & Optional Permissions

Device Data: Device model, operating system version, unique device identifiers, IP address, app crash logs, and mobile network carrier.

Address Book / Contacts (Optional): If you use features such as "Book for a Friend," "Share My Trip," or "Emergency SOS Contacts," we access only the specific contact you select from your phonebook with your explicit permission. We never upload or store your entire contact list without consent.

In-App Communications: Chat messages and call metadata (timestamps and duration) exchanged between you and your Driver or Customer Support via the Platform.

4. How We Use Passenger Data

We use Passenger personal data strictly to:

• Dispatch nearby Drivers or Couriers to your pickup location and execute transport or delivery requests.
• Calculate upfront estimates and final trip fares, process payments, and issue digital receipts.
• Provide live trip tracking, route optimization, and ETA updates.
• Enable communication between Passengers, Drivers, and Delivery Recipients.
• Verify identity, detect fraudulent accounts or promo/wallet abuse, and maintain platform security.
• Investigate safety incidents, lost-and-found claims, or fare disputes.

5. Information We Collect from Drivers & Delivery Partners

When you apply to register or operate as an independent Driver or Courier Partner on the Nisr Ride Driver App, we collect the following categories of data:

A. Identity, Know-Your-Customer (KYC) & Compliance Documents

Full legal name, residential address, mobile phone number, email address, date of birth, emergency contact information, and a clear profile photograph.

Government-issued Identification (National ID / Fayda ID, Kebele ID, or Passport).

Valid Ethiopian Driver’s License, Taxpayer Identification Number (TIN), and applicable commercial or transport trade licenses.

Vehicle Documentation: Vehicle Registration Certificate (Libre), annual roadworthiness inspection certificate (Bolo), third-party/comprehensive vehicle insurance policy, vehicle make, model, color, production year, and license plate number.

B. Prominent Disclosure: Foreground & Background Location Tracking

Continuous Location Tracking: The Nisr Ride Driver App collects precise, real-time geographic location data (GPS, speed, heading, and altitude) both when the app is running in the foreground (open on screen) and when the app is running in the background (minimized or screen locked) whenever your status is set to "Online / Available" or while you are executing an active ride or delivery.

Purpose of Background Location: Background location tracking is essential to:

• Match you with nearby Passenger ride requests and delivery orders even while you are using third-party navigation apps (e.g., Google Maps) or when your screen is off;
• Track the exact distance and duration of trips to calculate accurate driver earnings and passenger fares;
• Provide real-time trip progress and ETA updates to Passengers and Delivery Senders; and
• Ensure Driver safety and verify route integrity in the event of an emergency or dispute.

You may stop location tracking at any time by switching your Driver App status to "Offline" or revoking location permissions in your device settings.

C. Financial, Commission & Payout Data

Bank account details, mobile money account numbers (e.g., Telebirr, CBE Birr), Driver Wallet top-up records, commission deductions, trip earnings history, bonuses, and tax-related transaction records.

D. Telematics & Performance Data

Acceptance rates, cancellation rates, online hours, Passenger ratings and feedback, and device sensor data (accelerometer and gyroscope data used to detect sudden braking, collisions, or fraudulent GPS spoofing).

6. How We Use Driver Data

We process Driver Partner data to:

• Verify your eligibility, legal compliance, and vehicle roadworthiness prior to activating your Driver account.
• Dispatch ride and delivery requests, calculate fares, deduct service commissions, and process payouts.
• Display your name, photo, vehicle make/model, license plate number, real-time location, and rating to Passengers matched with you.
• Monitor service quality, prevent GPS manipulation or fraudulent trips, and enforce safety standards.

7. How We Share Personal Data

Nisr Ride does not sell or rent your personal data to third-party marketers. We share limited data strictly as necessary to operate our Services:

• Between Passengers and Drivers: When a ride or delivery is matched, the Passenger sees the Driver’s name, photo, rating, phone number, vehicle details, and real-time GPS location. The Driver sees the Passenger’s (or Recipient’s) first name, pickup/drop-off location, phone number, and package instructions.
• Service Providers & Technical Infrastructure: Trusted third-party vendors providing cloud hosting, SMS OTP delivery, mapping and geocoding APIs, and payment gateway processing, bound by strict confidentiality obligations.
• Law Enforcement & Regulatory Authorities: Competent Ethiopian courts, police, transport bureaus, or the Ethiopian Communications Authority (ECA) when required by subpoena, court order, or statutory obligation under Ethiopian law.
• Emergency Contacts: If you trigger an in-app SOS or Share-Trip feature, your live location and trip details are shared with your designated emergency contacts.

8. Data Storage, Cross-Border Transfers & Retention

Data Localization & Cross-Border Transfers: In compliance with Proclamation No. 1321/2024, personal data collected in Ethiopia is processed and stored using secure local and cloud infrastructure that meets appropriate data protection safeguards. Where technical routing or cloud hosting involves servers outside Ethiopia, we implement strict contractual and technical safeguards (including encryption in transit and at rest) required by Ethiopian law.

Data Retention: We retain your account and trip data for as long as your account remains active. Following an account deletion request, we anonymize or delete your personal data within thirty (30) days, except where retention of transactional, tax, or safety records is mandated by Ethiopian commercial and tax laws (typically up to 5–10 years for financial audit records) or needed to resolve an ongoing legal dispute.

9. Account Deletion & Your Rights Under Ethiopian Law

Under Ethiopia’s Personal Data Protection Proclamation No. 1321/2024 and applicable App Store requirements, you have the right to:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete personal data via your App profile or by contacting Support.
• Right to Erasure / Account Deletion: Request the permanent deletion of your Passenger or Driver account and associated personal data directly through the "Delete Account" setting inside the Nisr Ride App, or by emailing support@acsaxis.com or calling +251 929 983 070.
• Right to Withdraw Consent: Revoke device permissions (Location, Contacts, Camera) at any time through your phone settings.
• Right to Object & Lodge a Complaint: Object to unlawful processing or lodge a complaint with us or the relevant Ethiopian data protection supervisory authority.

10. Children’s Privacy

Nisr Ride Services are not directed to individuals under the age of eighteen (18). Minors under 18 may not register for a Passenger or Driver account and may only travel when accompanied by a parent or legal guardian. If we discover that we have inadvertently collected personal data from a minor without parental consent, we will promptly delete it.

11. Security Measures & Updates to This Policy

We implement industry-standard technical and organizational security measures, including TLS/SSL encryption in transit, role-based access controls, secure OTP authentication, and access audit logging. If we make material changes to this Privacy Policy, we will notify you via an in-app notification or SMS prior to the changes taking effect.